Effective Date: September 28, 2026

Store Name: Grand Deals (granddeals.lk)

Location: Sri Lanka

At Grand Deals, we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Overview

We offer returns and exchanges under specific conditions. Because we deal in various product categories (such as packaging materials, lifestyle items, and daily essentials), eligibility depends on the condition of the item upon delivery.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: You must request a return or exchange within 3 to 7 days of receiving your order.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging (including tags, seals, and boxes where applicable).
  • Proof of Purchase: You must provide your order confirmation number, receipt, or invoice.

3. Non-Returnable Items

Certain items cannot be returned or refunded unless they arrived damaged or defective:

  • Clearance or final sale items.
  • Custom-printed items (such as customized packaging bags or personalized goods) unless there was a manufacturing defect or an error on our part.
  • Items that have been opened, used, or damaged due to misuse by the customer.

4. Defective or Damaged Items

If you received a damaged, defective, or incorrect item:

  • Please notify us immediately via WhatsApp or email within 48 hours of delivery.
  • Send us clear photos or a short video showing the defect or damage.
  • We will arrange for a replacement or a full refund after inspection.

5. Refund Process

Once your returned item is received and inspected by our team:

  • We will notify you via phone, WhatsApp, or email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed. For Cash on Delivery (COD) orders, refunds are typically issued via bank transfer (deposit to your personal Sri Lankan bank account) within 3 to 5 business days.

6. Shipping & Return Costs

  • If the return is due to our error (e.g., wrong item sent, damaged product), Grand Deals will bear the return shipping/courier cost.
  • If the return is due to a customer change of mind or incorrect selection, the customer is responsible for covering the return courier fees.

Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need to initiate a return, please contact us:

Email: info@granddea

Website: granddeals.lk

Customer Support WhatsApp / Hotline: 0701157956